Impacting Tennis (“we,” “our,” or “us”) is committed to protecting your personal data and ensuring your privacy when you interact with our website and services. This Privacy Policy explains how we collect, process, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and Slovenian data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

Impacting Tennis
CNF Inženiring – Miha Flisek SP
Prešernova cesta 14, 1410 Zagorje ob Savi, Slovenia
Email: support@impactingtennis.com

2. Personal Data We Collect

We collect and process only the personal data that is necessary to provide our services, including:

  • Name and surname
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction details
  • IP address, browser type, and device information

We do not collect sensitive personal data such as health information, political beliefs, or religious views.

3. Purpose of Data Processing

We process your personal data for the following purposes:

  • Processing and delivering orders
  • Creating and managing user accounts
  • Sending transactional emails such as order confirmations and shipping updates
  • Providing customer support and responding to inquiries
  • Sending marketing emails if you have opted in
  • Preventing fraud and ensuring website security
  • Conducting website analytics to improve our services

Marketing emails will only be sent if you have given explicit consent. You can unsubscribe at any time by clicking the “Unsubscribe” link in emails or contacting us.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • When it is necessary for fulfilling a contract (e.g., processing orders and payments)
  • When you have given consent (e.g., for marketing emails)
  • When we have a legitimate interest (e.g., improving website functionality)
  • When required by legal obligations (e.g., tax and accounting laws)

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. However, we may share your data with third parties necessary for business operations, such as:

  • Payment processors (e.g., PayPal, Stripe)
  • Shipping and delivery providers
  • Website analytics services (e.g., Google Analytics)

All third parties process data under strict agreements to ensure compliance with GDPR.

6. Data Retention

We store your personal data only for as long as necessary:

  • Order and transaction data is kept for five years to comply with tax regulations.
  • Marketing data is stored until you withdraw consent.
  • Account data is retained as long as your account is active.

Once the retention period ends, data will be securely deleted or anonymized.

7. Your Rights Under GDPR

As a user, you have the following rights regarding your personal data:

  • The right to access your personal data and receive a copy upon request
  • The right to correct inaccurate or incomplete information
  • The right to request deletion of your data (“Right to be Forgotten”)
  • The right to restrict processing under certain conditions
  • The right to receive your data in a structured, machine-readable format
  • The right to object to data processing, particularly for direct marketing

To exercise any of these rights, contact us at support@impactingtennis.com. We will respond within one month as required by GDPR.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze site traffic, and provide personalized content. These include:

  • Essential cookies necessary for website functionality
  • Analytics cookies to track visitor behavior
  • Marketing cookies used for advertising purposes

You can manage cookie preferences through our cookie consent settings or in your browser settings.

9. Data Security Measures

We take appropriate measures to protect your personal data, including:

  • SSL encryption for secure data transmission
  • Restricted access to personal data
  • Regular security audits to prevent unauthorized access

If you suspect a data breach, please notify us immediately at support@impactingtennis.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our website constitutes acceptance of the revised policy.

For any questions about this Privacy Policy or data processing, contact us at support@impactingtennis.com.